Shipping policy
**INTRODUCTION**
This document outlines the shipping policy of Noora Solutions Pty Ltd (referred to as ‘we’, ‘us’, or ‘our’ in this privacy policy).
The procedures detailed herein are designed to provide clarity for you and facilitate the delivery of the best possible products and services (Products).
We may change this shipping policy from time to time by posting an updated copy on our website, and we encourage you to check our website regularly to ensure that you are aware of our most current shipping policy.
**Methods**
All orders placed during our regular business hours will be processed and prepared for shipping within 3-5 business days. You can choose from the following shipping methods for domestic or international shipment:
- *Domestic Standard Shipping:*
Standard Shipping is provided via Australia Post or Sendle and will usually take approximately 2-8 business days, depending on your location.
- *International Express Shipping:*
International Express Shipping is provided via DHL. Express Shipping will usually take approximately 3-8 business days, depending on your location.
**Fees**
Our shipping fees are calculated based on the method you choose, the weight and dimensions of the Products included in your order, and your location, among other factors. Shipping costs will be included in the total order cost prior to completing checkout.
- Australia: Flat rate of $10 AUD
- International (DHL): $65 AUD for up to 4 pcs, and $90 AUD for more than 4 pcs
**Tracking**
All orders will be provided with a confirmation email and tracking number once shipped. This information can be used to monitor the location and status of your order and the progress of your overall shipment. Please be aware that it can take some days for tracking information to become available after we ship your order.
**Delays**
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as extreme weather conditions, holiday periods, or carrier-related issues like personnel shortages. If your order is delayed, please contact us at [support@nooralight.com.au], and we will assist you in resolving the delay as soon as possible.
**Loss or Damage**
If your order is lost in transit or arrives damaged, contact us at [support@nooralight.com.au] as soon as possible. We will work with the shipping carrier to investigate the cause of the issue and ensure you receive a resolution.
**Accuracy of Shipping Information**
To guarantee receipt of your Products, it is crucial to provide accurate and complete information when placing your order. We are not responsible for delays or non-deliveries caused by incorrect or incomplete shipping information provided by you before shipping your order.
**CONTACT US**
For further information about our privacy policy or practices or to access or correct your personal information or make a complaint, please contact us using the details set out below:
Email: [support@nooralight.com.au]
Our privacy policy was last updated on 8/12/23.